Wednesday, August 27, 2008
In today's Internet - what we used to call testimonials are now called "Reviews" - a better word for how the Internet is evolving into a more interactive, and user-generated-content medium.
I feel fortunate to have received feedback from my customers - both positive and not-so-much. The experience of sharing mutual feedback deepens business relationships with clients, many of whom will become friends and colleagues. Feedback helps one to continually refine methods and approach to stay customer-focused in your work.
When planning our family vacation this year, we found TripAdvisor to be very helpful as we were able to review what other travelers said about the places we wanted to go and stay. We were able to learn from these other fellow-travelers experience and handpick places and things to do that matched the kind of experience we were looking for. AND avoid places that did not meet our needs and goals. We not only used the reviews on TripAdvisor but also became reviewers ourselves, hopefully helping both fellow travelers and the business owner who treated us in an extraordinary way. Here is our review of Cote Canal and Owner Caroline.
Everybody knows what it feels like to get poor service and have a bad experience. Internet reviews are a way to help potential customers learn more about you and for happy campers to share their stories and offer you their support. Here are some reviews that customers have given to Marketing Mentoring Services at altMD.
Reviews...
"Joel offers great advice for putting a medical clinic on the Internet map. In one short hour my healing clinic was number one in a search for the main modality I practice. His directory service is invaluable and his knowledge and experience in this field is high. He has great business sense and watches trends to know that health & wellness and natural approaches to healing are the wave of the future. I highly recommend that you put your trust in altMD, and the promoting and marketing of your health & wellness business in Joel Fellman's experienced hands."
Laura Denny, RBT - The Light Wave Center.
"A one hour pro-active master coaching session with Joel saves thousands of retroactive trial and error strategies and DOLLARS! He is honest, straight forward, focused on our goals and solutions and truly cares about the people he is providing solutions for. The changes we are now making based on our work with altMD is already making a HUGE positive impact. Our commitment to excellence will grow with altMD as an important part of our team. Thanks altMD!"
Andy Belanger and Dick Thom, Health of Business, Business of Health
“A non-stop stream of strategic marketing ideas from concept to implementation describes Joel Fellman’s approach to strategically positioning my practice and courses on the web via altMD’s platform. His enthusiasm and genuine care shines through in every contact. His amazing ability to mentor and orchestrate a campaign utilizing technology coupled with his vast marketing and business sense leverages every aspect of the company he promotes. I recommend altMD and Joel without reservation to practitioners who are interested in enriching their businesses via new contacts from the web and through innovative ideas presented by Joel and altMD.”
Jane Fecteau, Intuitive Healing, LLC
"We have been working with Joel and altMD for about a year now. They truly have considerable know-how and proven practical tools to help get you there, rapidly. Their level of enthusiasm for CAM is extraordinary. We would recommend altMD to any practitioner who wants to standout on the Internet! We give Joel 2 Thumbs Up"
Kevin Doherty, L.Ac., Dipl.Ac., MSOM - Therapist and Owner, Boulder County Acupuncture
Kelly Robbins, Masters in Applied Communication - Owner, A Marketing Connection
Kelly and Kevin together, creators of the Practice Evolution Marketing Kit.
"Joel Fellman is a gem. He has extensive marketing knowledge, remarkable business insight, and his passion and energy are contagious. His guidance has propelled my brand development and helped to position me as an expert patient advocate. I am thrilled to have found altMD and Joel -- worth their weight in gold!"
D. Chiaramonte, M.D. Founder – Insight Medical Consultants
"altMD has been a great partner in helping the Naturopathic Medicine Community connect with needy patients via the Internet. We have found altMD.com to be packed with great info and tools for consumers, and I have recommended altMD to many of my colleagues and friends. I am most pleased with how altMD has helped Naturopathic Medicine portray our specialty - they have bent over backwards to both understand and deliver on our needs. Go altMD!"
Jane Guiltinan, ND - clinical professor at Bastyr Center for Natural Health
Immediate Past President of the American Association of Naturopathic Physicians (AANP)